Introduction
Welcome to Dhalia’s Cleaning Services. These Terms and Conditions (“Terms”) govern your use of our website https://dhaliascleaningservices.com (the “Site”) and the services we provide. By accessing or using our Site and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.
Booking and Payment
Booking Process
To book our services, you must complete the booking form available on our Site or contact us directly via phone or email. During the booking process, you will be required to provide details about the type of service required, the location, and your contact information. Upon receipt of your booking request, we will confirm availability and provide you with a service quote.
Payment Terms
- Payment Methods: We accept payments through various methods, including credit/debit cards, PayPal, and other electronic payment options as indicated on our Site.
- Payment Schedule: Full payment is due upon completion of the cleaning service unless otherwise agreed upon in writing. We may require a deposit for certain types of services or special requests.
- Late Payments: If payment is not received within the specified timeframe, we reserve the right to charge late fees or suspend services until payment is made.
Cancellation and Refund Policy
- Cancellations: You may cancel a scheduled service with at least [48 hours] notice without incurring any charges. Cancellations made less than [48 hours] before the scheduled service will incur a cancellation fee of [50%] of the total service cost.
- Refunds: Refunds may be issued at our discretion. If you are dissatisfied with the service, please contact us within [24 hours] of the service completion to address any issues. Refund requests are evaluated on a case-by-case basis.
User Responsibilities
Provision of Accurate Information
You agree to provide accurate, current, and complete information during the booking process. This includes details about the property, any special requirements, and contact information. Failure to provide accurate information may result in additional charges or service delays.
Access and Safety
- Property Access: You must ensure that our cleaning staff has access to the property at the scheduled time. If access is not provided, or if access is hindered by obstacles or security measures, we may charge a fee or reschedule the service.
- Safety Concerns: You are responsible for ensuring that there are no hazards on the property that could pose a risk to our staff. Any potential safety issues or special instructions should be communicated to us before the service.
Liability
Service Guarantee
While we strive to provide exceptional cleaning services, Dhalia’s Cleaning Services is not liable for any damages or losses that result from our services, except where caused by our negligence or intentional misconduct.
Limitation of Liability
To the fullest extent permitted by law, Dhalia’s Cleaning Services will not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our services. Our total liability for any claim related to our services will not exceed the amount paid for the service that gave rise to the claim.
Intellectual Property
The content and materials on our Site, including but not limited to text, images, logos, and design elements, are owned by Dhalia’s Cleaning Services or our licensors and are protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our Site without prior written permission.
Privacy Policy
Your use of our Site and services is governed by our Privacy Policy, which details how we collect, use, and protect your personal information. By using our Site, you consent to the practices described in the Privacy Policy. Please review our Privacy Policy to understand how your information is handled.
Changes to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our Site. We will notify you of significant changes through our Site or via email. Your continued use of our Site and services after changes are made constitutes your acceptance of the updated Terms.
Termination
We reserve the right to terminate or suspend your access to our Site and services if we believe you have violated these Terms or engaged in any unlawful activity. Upon termination, all provisions of these Terms that by their nature should survive termination will remain in effect.
Governing Law
These Terms and any disputes arising from or related to them will be governed by and construed in accordance with the laws of the USA in which Dhalia’s Cleaning Services operates, without regard to its conflict of law principles.
Contact Information
For any questions or concerns regarding these Terms, please get in touch.
