Introduction
Dhalia’s Cleaning Services (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://dhaliascleaningservices.com (the “Site”) and use our services. By using our Site and services, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you provide to us directly, such as:
- Contact Information: Name, phone number, email address, and postal address.
- Booking Details: Information related to the cleaning services you request, including the type of service, property details, and special instructions.
Usage Data
We may collect information about your interactions with our Site, including:
- Log Data: IP address, browser type, operating system, referring URLs, and pages visited on our Site.
- Cookies and Tracking Technologies: Information collected through cookies and similar tracking technologies to improve your browsing experience and analyze Site usage.
Payment Information
If you make a payment, we may collect payment information such as credit/debit card details or other payment methods. Payment transactions are processed through secure third-party payment processors, and we do not store your full payment details.
How We Use Your Information
We use the information we collect for various purposes, including:
- Service Provision: To process and manage your bookings, provide the requested cleaning services, and communicate with you regarding service details.
- Customer Support: To respond to your inquiries, address issues, and provide customer support.
- Payment Processing: To handle and process payments securely.
- Site Improvement: To analyze Site usage, improve functionality, and enhance user experience.
- Marketing and Communication: To send promotional offers, newsletters, and updates about our services, with your consent. You may opt-out of marketing communications at any time.
How We Share Your Information
Third-Party Service Providers
We may share your personal information with third-party service providers who assist us in operating our Site and providing our services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law or to protect our rights, property, or safety, or that of others. This includes complying with legal processes, responding to requests from public authorities, and enforcing our terms and policies.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control and explain how your information will be handled.
Data Security
We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
Access and Correction
You have the right to access and update your personal information. If you wish to review, correct, or delete the information we hold about you, please contact us using the contact details provided below.
Opt-Out
You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.
Cookies
You can manage cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our Site.
Children’s Privacy
Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
International Transfers
If you are located outside the USA, your information may be transferred to and processed in the USA, where our servers are located. By using our Site and services, you consent to the transfer of your information to the USA and its processing in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please feel free to get in touch.
